Terms of Service
Company Name: GlampLaunch (GlampLaunch Ltd)
Contact Email: taylor@glamplaunch.co.uk
Registered Address: The Limes, Bayshill Road, Cheltenham, GL50 3AW, United Kingdom
1. Introduction
Welcome to GlampLaunch. By using our website or entering into a project with us, you agree to be bound by these Terms of Service. These terms apply to all users, including those engaging in bespoke pod projects or purchasing goods via our online store.
Please review these terms carefully. If you do not agree, please refrain from using our services.
2. Services Overview
GlampLaunch operates under two service models:
1. Bespoke Projects – Fully customised, made-to-order pods sold via invoice after consultation.
2. Online Store – Select products (e.g., feasibility studies, hot tubs) available for purchase via direct checkout.
Each model follows its own payment, shipping, and cancellation terms.
3. Payment Terms
For full details regarding upfront and final payments, accepted methods, VAT, and finance options, please refer to our Payment Policy.
4. Production & Delivery
Information about pod production timelines, shipping arrangements, and customer responsibilities can be found in the Pod Shipping and Delivery Guide.
5. Cancellations, Refunds & Warranty
Our refund eligibility, returns process, and product warranty terms are outlined in detail within our Pod Warranty and Returns Information guide.
6. Intellectual Property
All content on the GlampLaunch website — including text, logos, graphics, product designs, 2D/3D drawings, videos, and project documentation — is the intellectual property of GlampLaunch Ltd or our licensed partners and is protected by copyright, trademark, and design laws.
You may not reproduce, republish, distribute, or otherwise exploit any part of our website, pod designs, or marketing materials without explicit written permission.
Use of our visual assets, CAD drawings, or plans without authorisation — including for planning applications — is prohibited unless you have entered into a paid agreement or been granted usage rights in writing.
7. User Conduct
You agree not to:
• Use our website or content in any unlawful, harmful, or abusive manner.
• Attempt to disrupt, hack, or tamper with the website or any associated systems.
• Impersonate our staff, falsify information, or misrepresent yourself during communications or project planning.
• Use our images, CAD drawings, or specifications to mislead others or promote competing services.
We reserve the right to suspend access or pursue legal action against anyone violating these terms.
8. Limitation of Liability
To the fullest extent permitted under UK law, GlampLaunch Ltd is not liable for:
• Indirect, incidental, or consequential damages
• Delays in delivery due to supply chain issues or courier services
• Planning permission outcomes (we do not guarantee approval)
• Customer misuse, incorrect installation (if DIY), or site preparation issues
We make every effort to provide accurate lead times, drawings, and product details, but all information is subject to change. Any advice given — including feasibility assessments — is general and does not constitute legal or architectural planning guidance.
9. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes arising from these Terms, our services, or your interaction with GlampLaunch shall be subject to the non-exclusive jurisdiction of the English courts.
10. Updates & Changes
We may revise these Terms of Service at any time. Updates will be posted on this page with a new "Effective Date." Your continued use of our services or website constitutes your acceptance of any changes.
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